Last Updated: 23/08/2023
At Roswell IT Services, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information.
1. Information We Collect
We collect information to provide better services to our clients. This includes:
- Personal Information: Name, email address, phone number, and other contact details.
- Technical Information: IP addresses, browser type, and device information.
- Usage Information: Details about how you use our website, products, and services.
- Service Data: Information related to IT support services, such as logs, system details, and troubleshooting data.
2. How We Use Your Information
We use the collected information for various purposes, including:
- Service Delivery: To provide, operate, and maintain our IT services.
- Customer Support: To respond to your inquiries and provide technical assistance.
- Improvements: To enhance our services and develop new features.
- Security: To protect against unauthorized access, fraud, and other security issues.
- Communication: To send you updates, newsletters, and other relevant information.
3. Information Sharing and Disclosure
Roswell IT Services does not sell, trade, or otherwise transfer your personal information to outside parties except as described below:
- Service Providers: We may share information with third-party vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information. These measures include encryption, access controls, and regular security assessments.
5. Your Rights and Choices
You have the right to:
- Access: Request access to the personal information we hold about you.
- Correction: Request correction of inaccurate or incomplete information.
- Deletion: Request deletion of your personal information, subject to certain legal obligations.
- Objection: Object to the processing of your personal information in certain circumstances.
To exercise any of these rights, please contact us using the information provided below.
6. Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your experience. You can manage your cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the privacy practices or the content of these sites. We encourage you to review the privacy policies of these third-party sites.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on our website. You are advised to review this Privacy Policy periodically for any changes.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us at:
Roswell IT Services
Prism House
Rankine Avenue
East Kilbride
G75 0QF
Email: info@roswellit.com
Phone: 01355 265588
Thank you for trusting Roswell IT Services with your information. We are committed to protecting your privacy and ensuring the security of your data.